Information We Collect
When you work with efromiravex for personal financial planning consultation, we collect information that helps us provide you with tailored financial advice and support. We're transparent about what we gather and why it's necessary for your financial planning journey.
Personal Information
- Contact details including your name, email address, phone number, and residential address
- Date of birth and identification information required for financial service compliance
- Employment details, income information, and career history relevant to financial planning
- Family circumstances, dependents, and beneficiary information for comprehensive planning
Financial Information
- Current assets, investments, superannuation details, and property holdings
- Existing debts, loans, credit arrangements, and financial commitments
- Banking information for direct debit arrangements and account transfers
- Insurance policies, coverage details, and beneficiary arrangements
- Financial goals, risk tolerance, and investment preferences
Technical Information
When you visit our website or use our online client portal, we automatically collect certain technical information to improve your experience and ensure security. This includes your IP address, browser type, device information, and how you interact with our website.
How We Use Your Information
Every piece of information we collect serves a specific purpose in helping you achieve your financial goals. We don't collect data for the sake of it – everything has a clear purpose in supporting your financial planning needs.
| Purpose | Information Used | Legal Basis |
|---|---|---|
| Financial planning and advice | Personal and financial information | Contract performance |
| Regulatory compliance | Identity verification and transaction records | Legal obligation |
| Client communication | Contact details and preferences | Contract performance |
| Service improvement | Website usage and feedback | Legitimate interest |
Important: We never use your personal financial information for marketing to third parties or sell your data to other companies. Your information stays within our professional financial planning practice and authorized service providers only.
Information Sharing and Disclosure
We share your information only when necessary to provide you with comprehensive financial planning services or when required by law. Here's exactly who might have access to your information and why.
Authorized Service Providers
- Investment platform providers and fund managers for portfolio management
- Insurance companies for policy applications and claims processing
- Superannuation fund administrators for retirement planning services
- Tax agents and accountants for integrated financial and tax planning
- Legal professionals for estate planning and documentation
Regulatory and Legal Requirements
As a licensed financial services provider, we must comply with Australian Securities and Investments Commission (ASIC) requirements, Australian Transaction Reports and Analysis Centre (AUSTRAC) obligations, and other regulatory bodies. This sometimes requires sharing specific information for compliance purposes.
What We Never Share
We never sell your personal information to marketing companies, share your financial details with unauthorized third parties, or use your information for purposes unrelated to your financial planning needs. Your trust is fundamental to our relationship.
Data Security and Protection
Protecting your financial information is one of our highest priorities. We use multiple layers of security to ensure your sensitive data remains safe and confidential throughout our relationship.
Technical Safeguards
- 256-bit SSL encryption for all online communications and data transmission
- Secure cloud storage with enterprise-grade encryption and access controls
- Multi-factor authentication for staff access to client information systems
- Regular security audits and vulnerability assessments of our systems
- Automated daily backups with secure off-site storage
Physical and Administrative Security
Our office maintains strict physical security protocols including locked filing systems, secure document disposal, and limited access to areas where client information is stored. All staff members undergo comprehensive privacy training and sign confidentiality agreements.
Incident Response
In the unlikely event of a data breach, we have established procedures to contain the incident, assess the impact, notify affected clients within 72 hours, and take immediate steps to prevent future occurrences.
Your Privacy Rights
You have significant control over your personal information and how we use it. Understanding these rights helps you make informed decisions about your privacy and ensures you're comfortable with our data practices.
Access and Correction
You can request access to all personal information we hold about you at any time. If you find any information that's incorrect or outdated, we'll update it promptly. Simply contact us using the details at the end of this policy, and we'll provide your information within 30 days.
Data Portability
If you decide to work with another financial planner, we can provide your information in a structured, commonly used format to facilitate the transition. This ensures you don't lose access to important financial records and planning documents.
Withdrawal of Consent
For activities that rely on your consent rather than legal or contractual obligations, you can withdraw permission at any time. However, this might limit our ability to provide certain services that require that specific information.
Please note: Some information must be retained for regulatory compliance even after our client relationship ends. We're required by law to maintain certain financial records for up to seven years, but we'll only keep what's absolutely necessary.
Data Retention and Deletion
We don't keep your information longer than necessary. Our retention periods are based on regulatory requirements, the nature of our services, and your ongoing financial planning needs.
Active Client Information
While you remain an active client, we maintain comprehensive records to support ongoing financial planning advice, annual reviews, and regulatory compliance. This includes your financial plans, investment records, and communication history.
Post-Relationship Retention
- Financial advice records and documentation: 7 years (regulatory requirement)
- Transaction records and investment documentation: 7 years
- Identity verification documents: 7 years from end of relationship
- General correspondence and non-essential documents: 2 years
- Marketing consent records: Until consent is withdrawn
Secure Deletion Process
When retention periods expire, we use certified data destruction methods to permanently delete electronic records and securely shred physical documents. This process ensures your information cannot be recovered or reconstructed.
International Data Transfers
While we primarily operate within Australia, some of our technology providers and investment platforms may store data internationally. We ensure these transfers meet strict privacy and security standards.
Cloud Storage and Services
Our client portal and document storage systems use Australian-based servers where possible. When international services are used, we ensure they comply with Australian Privacy Principles and maintain equivalent security standards to our domestic systems.
Investment Platform Integration
Some investment platforms and fund managers operate internationally. When your information is shared with these providers for investment management purposes, we ensure they have robust privacy protections and are subject to equivalent regulatory oversight.
Website Privacy and Cookies
Our website uses minimal tracking to improve your experience and ensure security. We believe in transparency about what information we collect when you visit our site.
Essential Cookies
We use necessary cookies to maintain your session when using our client portal, remember your login preferences, and ensure website security. These cookies don't track your behavior across other websites.
Analytics and Improvement
We use privacy-focused analytics to understand how visitors use our website, which helps us improve content and functionality. This information is aggregated and doesn't identify individual visitors.
Third-Party Integration
Our website integrates with appointment booking and client portal systems. These integrations are configured to minimize data sharing and maintain your privacy while providing convenient online services.
Changes to This Privacy Policy
We review this privacy policy annually and update it when our practices change or new regulations require adjustments. Significant changes will be communicated directly to active clients via email.
Notification Process
When we make material changes to this policy, we'll send you an email explaining what's changed and how it affects your information. We'll also post the updated policy on our website with a clear indication of what's been modified.
Your Options
If you're uncomfortable with any changes to our privacy practices, you can discuss alternatives with us or request that we limit how we use your information. We're committed to finding solutions that work for both your privacy preferences and regulatory requirements.
Privacy Questions and Concerns
We're always happy to discuss our privacy practices and address any concerns you might have about how we handle your information.
efromiravex Financial Planning
2/10 - 24 Moorabool St, Geelong VIC 3220, Australia
Phone: +61 435 534 115
Email: info@efromiravex.com
Privacy Officer: Available during business hours Monday to Friday
This Privacy Policy was last updated on March 15, 2025